Refund policy

Returns & Exchanges

We offer a 14-day return policy from the date you receive your order.

To be eligible:

• Item must be unused
• In original condition and packaging

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How it works

• Email us at hello@bagna.store
• Include your order ID, pickup location, and contact details
• We’ll coordinate a free pickup from your location

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Damaged or wrong items

If your item arrives damaged or incorrect, contact us immediately and we’ll make it right.

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Exchanges

We offer exchanges.
Delivery fees apply for the new item.

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Refunds

• Once your return is received and approved, your refund will be issued
• Refunds are processed to your original payment method
• Please allow 7–14 business days for it to reflect in your account

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Important

• Returns must be requested before sending anything back
• Items not in original condition may not be accepted